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TERMS AND CONDITIONS OF SALE
Confirming Your Order: By accepting these terms and conditions, you are affirming that the order is correct and you agree to our terms and conditions.
Stock Availability: Upon request of a style and color of carpet or flooring, we will verify that the product is available at that time. If it is not, the manufacturer will provide a scheduled production date for the product. In most cases, the production dates given can be counted on. However, in rare instances manufacturers extend the scheduled production date. We will make you aware of any such changes and offer you the option of waiting for the new date or changing your selection.
Payment Policy: Payment in full is required to have any order shipped. Once we receive payment, an order will be made to the appropriate manufacturer and your order will be filled. When placing an order through our website, we only get an authorization from your credit card company to charge your card. In essence, a hold is placed on your card to cover your order total. We will not actually charge your card for your order until we have processed your order and if necessary, ordered your product(s) from the manufacture. Thus, your credit card will be charged within 5 days of you placing your order. Please note that the charge to your credit card may occur days before your order is ready to ship.
Delivery Timelines: Most orders can be expected to be delivered within 7-10 business days from the time the order is placed. Most shipping companies do not deliver on Saturday or Sunday. In stock material is usually shipped the same day, but no later that the second business day, weather permitting. We will store your material in our warehouse as long as reasonably necessary at no charge. But orders cancelled after we have received the items from the manufacturer are subject to that manufacturers restocking policy.
Freight Policy: We use a variety of reputable shipping companies to deliver carpet and flooring to our customers. Each of these companies have their own policies regarding dates and times of delivery. We will provide you with all the information regarding your order as soon as we place the order for shipping. Once the appropriate shipping company has picked up an order, a bill of lading number is issued. This will be given to you along with the phone number so that you can call and track your shipment. All care is taken in getting your order to you promptly. There are certain circumstances, which are beyond our control (holidays, mechanical failure, etc.). Shipping companies are required to speak to the recipient of the order prior to attempting delivery to verify that someone is there to accept the order. It is your responsibility to make arrangements for delivery and if it is a residential delivery to have adequate manpower to offload the material.
Installation Errors: We do not install floor covering nor do we contract with anyone who does. If we provide phone numbers for local installers it is solely the responsibility of the consumer to verify references and any insurance issues. Since we are not in your home or business actually measuring for floor covering, we can only provide an estimate based on your measurements. Floor covering should only be ordered in the quantity your installer has determined. Responsibility for shortages and consequential damages caused by shortages lies with the consumer. Pattern repeats that are necessary in some floor coverings should be determined by the installer before ordering.
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