Company Policies:

Privacy: When you register for certain ACWG services, we will ask you to provide personal information. The information we collect may be combined with information obtained from other ACWG services. We use cookies and other technologies to keep track of your interactions with our sites and services to offer a personalized experience. We use the information we collect to provide the services you request. We do not sell, rent, or lease our customer lists to third parties.

Quality Assurance: We expect our customers to be 100% satisfied with every purchase. We offer only the highest quality carpet and flooring at prices far better than what you will find locally. Our products ship directly from our warehouse in Dalton, GA eliminating the "middle man". Shop around and you will see. You can count on American Carpet Wholesalers for affordability and top quality.

Customer Satisfaction: We strive to offer you the best in customer service and top of the line products. We want you to be completely satisfied with your new carpet or flooring today, tomorrow and in the future. Each order gets the same personal attention. The staff at American Carpet Wholesalers are some of the most experienced people in the industry. Their goal is to provide the
best customer service and the lowest possible pricing to found anywhere.

Returns Policy: Once an order has been placed it can be cancelled without any problem if the order has not loaded for shipment to our warehouse or to you. After that there will be a restock fee assessed by the manufacturer. We will pass this on to you. Once an order has been shipped it can be returned to the warehouse but it can take a few days or several weeks. The difference is determined by how far the order is in transit to you. If the shipment has been delivered you must make the item or items available for pick up for the designated shipping company. You must also make the appropriate arrangements to load the material on the truck. There are charges involved in doing this. You will be charged a 15 to 25% restocking fee depending on the manufacturer and applicable freight charges. The additional charges do not apply in the rare event that you should receive defective, damaged, or the wrong items, but you still must make the material available for return as we cannot reship the item until it is on its way back to our warehouse. If you ask us to cut your material into your specified room
sizes, the order is non-cancelable. Clearance items are non returnable once you have approved a
color sample. In some instances clearance items are returnable if you inform us within 15 days of receipt of material. Most cases involving returning of clearance items will be assessed a 25%
restock fee. Not all items are returnable. Please order accessories such as adhesive, grout, laminate and hardwood trims and moldings, and underlayment carefully. These items are non-returnable to any manufacturer. Some manufacturers also have a minimum returnable quantity. Generally, anything under 5 boxes of product is not returnable. Please inquire before ordering.

Installation Errors: American Carpet Wholesalers does not install floor covering nor do we contract
with anyone who does. If ACW provides phone numbers for local installers it is solely the responsibility
of the consumer to verify references and any insurance issues. Since we are not in your home or business actually measuring for floor covering, we can only provide an estimate based on your measurements. Floor covering should only be ordered in the quantity your installer has determined. Responsibility for shortages and consequential damages caused by shortages lies with the consumer. Pattern repeats that are necessary in some floor coverings should be determined by the installer
before ordering.

Remedies For Defective Material: For defects discovered prior to installation, we will require only a
digital image via email or an actual sample swatch clearly showing the defect. Once a determination the material is defective we will either 1) immediately issue a replacement once the material is on its way back to our warehouse by our designated carrier or 2) issue you a complete refund including incurred freight charges once the material is received in our warehouse in the condition as it was shipped (wrapped and unaltered). Monetary considerations for consequential damages or inconvenience are not allowed.

Defects found after installation follow various policies depending on the defect. But in general you will probably be required to get an inspection by a Certified Inspector. This is only when the defect is possible installer error. If the problem turns out to be a manufacturing defect, you will be refunded the cost of the inspection. Manufacturers usually will offer replacement material and reasonable labor charges or a monetary adjustment if you desire. Claims for shortages must be made within 30 days
of delivery. Claims for concealed damage must be made by the individual freight companies timeline.
For most freight companies it is 15 days of delivery. Claims for material shortage must be made before
any cuts to rolls are made or before any other material such as tiles, hardwood, or laminate is
installed.

Refund Policy: If an order is cancelled and a refund warranted, we will do this in a timely manner. Refunds are made after deducting any restocking fees or freight charges if applicable. No refunds will be issued until the carpet or flooring is received back in our warehouse in the condition as it was when shipped. Refunds will be issued in the form we received the original payment. We require approximately 4 days from the time the carpet or flooring is back in the warehouse to process refunds
.

Freight Policy: We use a variety of reputable shipping companies to deliver carpet and flooring to our customers. Each of these companies have their own policies regarding dates and times of delivery. We will provide you, the customer, with all the information regarding your order as soon as we place the order for shipping. Once the appropriate shipping company has picked up an order, a bill of lading number is issued. This will be given to you along with the phone number so that you can call and track your shipment if necessary. The freight companies that we use are very reputable businesses and all care is taken in getting your order to you promptly. There are certain circumstances, which are beyond the control of American Carpet Wholesalers( holidays, mechanical failure, etc.) Shipping companies are required to speak to the recipient of the order prior to attempting delivery to verify that someone is there to accept the order. It is your responsibility to make arrangements for delivery and if it is a residential delivery to have adequate manpower to offload the material.

Stock Availability: Upon request of a style and color of carpet or flooring, we will verify that the product is available at that time. If it is not, the manufacturer will provide a scheduled production date for the product. Experience tells us that in most cases, the production dates given are good dates and can be counted on. However, in rare instances the manufacturers have found it necessary to extend the scheduled production date. American Carpet Wholesalers will make you aware of any such changes and offer you the option of waiting for the new date or changing your selection.

Acceptance of Delivery: Once an order has been delivered and accepted, you assume all responsibility for the carpet or flooring. Please take all necessary precautions in storing your pieces until you are ready for installation. Please feel free to call our staff if you or the installer have any questions prior to cutting the carpet or flooring. Once it has been cut, we are unable to accept it back at the warehouse. Claims for visible defects or damage must be noted at time of receipt. Please inspect packages carefully. Once you sign for your order free and clear, all claims for damage must be filed by you. If more product is needed because of damage not noted on the delivery receipt, you must
purchase the additional material and get payment for the damaged goods for the freight carrier. Do not refuse a shipment because of damage. Most damage is minimal. Once the damage is noted, we can send out replacent material almost immediately and not hold up your project.

Cutting or installing the material is your acceptance of approval. Refunds for altered material are not allowed for wrong color, wrong item, wrong size, or for clearly visible defects
once the material is cut or installed.

Payment Policy: Payment in full is required to have any order shipped. There are no exceptions to this policy. Once payment is received by ACW, an order will be made to the appropriate manufacturer and your order will be filled. In most cases, orders can ship within 3 business days after an order is placed. Please be advised that during peak times, such as the winter holidays, there can be delays due to short staffing.

Delivery Timelines: Most orders can be expected to deliver within 7-10 days from the time the order is placed. This is considered business days, as most shipping companies do not deliver on Saturday or Sunday. You should place your order as soon as you are sure of quantity needed. We will store your material in our warehouse as long as reasonably necessary. There is no charge for this service. But you should be aware that orders cancelled after we have received the items from the manufacturer are subject to that manufacturers restocking policy.If you have a question about any of these policies please give us a call and we'll discuss them in further detail.